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EY
TechOps-DE-SNOW-TechLead-M1
Join EY in Noida as a TechOps-DE-SNOW-TechLead-M1. Leverage ServiceNow (ITSM, CMDB, CSM) to enhance service delivery and team productivity. 10-12 yrs exp. required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Customer Service Management
IT Service Management
Now Platform App Engine
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 7, 2025
EY is seeking a TechOps-DE-SNOW-TechLead-M1 to build strong relationships with the client, focus on delivering value, and manage a small team. This role involves maintaining platform upgrades, managing team productivity, and handling incidents and service requests. The TechOps-DE-SNOW-TechLead-M1 will work with management teams to address risks and escalate issues. Responsibilities include proactive management of team members, uptime monitoring, and implementing service enhancements.
Requirements
- 10-12 years’ experience
- Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation
- Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation
- Strong stakeholder engagement skills, including negotiation/mediation
Benefits
- Continuous learning
- Transformative leadership
- Diverse and inclusive culture
Requirements Summary
10-12 yrs exp. ServiceNow expertise (CMDB, ITSM, CSM). Strong stakeholder engagement and service mindset required
