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GovCIO
Tier 1 Service Desk Analyst
Join GovCIO as a Tier 1 Service Desk Analyst in Washington, DC. Utilize ServiceNow for IT support, troubleshoot issues, and enhance government IT services. ITIL & DevSecOps certs required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Security Operations
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is hiring a Tier 1 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. The successful candidate will troubleshoot and resolve complex IT issues and provide timely resolution and follow-up.
Requirements
- Experience in a complex Government IT environment
- Ability to troubleshoot and resolve HW, SW, network, and system-related problems
- Proficiency in using ServiceNow to document, track, and manage incidents and service requests
Benefits
- opportunity to make a positive impact in government IT
- innovative work environment
- equal opportunity employer
Requirements Summary
2-3 years experience, ITIL Foundation certification, and DevSecOps Foundation certification
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
47000-58000 USD/year
