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Jobgether
Tier 1 Service Desk Specialist (Remote - US)
Tier 1 Service Desk Specialist (Remote-US) at Jobgether. Handle incidents & SLAs using ServiceNow ITSM platform. Requires 6mo+ ServiceNow experience, A+ cert, Windows/Office proficiency. Benefits: health coverage, flexible schedule, career growth.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 4, 2025
This position is for a Tier 1 Service Desk Specialist in the United States. The role requires providing technical assistance to end users, handling incident management, and ensuring compliance with service-level agreements.
Requirements
- 6 months to 1 year of experience with ServiceNow or similar ITSM ticketing systems
- Proficiency in Microsoft Office Suite (Office365, Word, Excel)
- Knowledge of Windows 10 systems, laptops, tablets, and iPhone configuration/troubleshooting
- Excellent verbal and written communication skills
- Associate degree in Computer Science, IT, MIS, Engineering, Mathematics, or related field (preferred)
- A+ certification required; ITIL v3 or v4 certification preferred
- Must be a U.S. Citizen or Legal Permanent Resident (Green Card) for 3+ years and compliant with federal taxes
Benefits
- Comprehensive benefits package including health, dental, and vision coverage
- Flexible work schedules and work-life balance support
- Career development and training opportunities
- Generous compensation and performance incentives
- Supportive and collaborative work environment promoting employee engagement and growth
Requirements Summary
6 months to 1 year of experience with ServiceNow or similar ITSM ticketing systems, proficiency in Microsoft Office Suite, and excellent communication skills
