Tier 2 - Jr. MAC Specialist

This role provides Tier 2 support for macOS devices, applications, and peripherals within an enterprise environment, troubleshooting system issues, assisting with configuration and maintenance, and supporting end users with daily technical needs.

Requirements

• Perform macOS troubleshooting for hardware, software, and connectivity issues.
• Support Apple-based applications, system updates, and user configurations.
• Assist with device provisioning, imaging, and deployment using MDM tools.
• Manage user accounts, permissions, and profiles in enterprise environments.
• Document incidents, resolutions, and procedures in the ticketing system.
• Support integration with enterprise services such as VPN, email, and printers.
• Provide customer service and end-user training as needed.
• Escalate unresolved issues to senior staff or Tier 3 support.
• Maintain knowledge of macOS system preferences, Finder, Terminal, and software installation.
• Troubleshoot basic networking issues including WLAN and VPN.
• Use enterprise ticketing systems such as ServiceNow to manage work.
• Follow established procedures and escalate issues appropriately.
• Utilize MDM tools (Jamf, Intune) when applicable.
• Support Apple Business Manager (ABM) processes.
• Apply knowledge of Active Directory or SSO integration with Mac systems.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance