.svg)
Systems Engineering Solutions Corporation
Tier 2 Help Desk Specialist
Join Systems Engineering Solutions as a Tier 2 Help Desk Specialist in Austin, TX. Leverage ServiceNow skills to troubleshoot IT issues and provide top-tier support.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
The Tier 2 Help Desk Specialist will provide technical support for escalated issues, including Tier 1, Tier 2, and Server support. This role involves troubleshooting complex hardware, software, and network issues, collaborating with other teams, and ensuring high-quality support to end users. The ideal candidate will have strong analytical skills and excellent communication skills.
Requirements
- Bachelor’s degree in IT, Computer Science, or related discipline or four years of experience if no degree
- 3+ years of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities
- Experience with remote desktop tools, ticketing systems, and ITSM platforms (e.g., ServiceNow, Remedy, Jira)
- Strong working knowledge of endpoint/desktop management, messaging, collaboration, and business applications
- Ability to obtain public trust security clearance
Benefits
- Medical
- Dental
- Vision
- AD&D
- STD
- LTD
- Company paid Life Insurance
- 401k with employer contribution
- Paid Time Off
- Pet Insurance
Requirements Summary
Bachelor's degree or 4 years of experience. 3+ years of IT support experience, including Tier 1 & 2. Knowledge of remote tools, ticketing, and ITSM platforms
