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Systems Engineering Solutions Corporation
Tier 2 Help Desk Specialist
Join Systems Engineering Solutions as a Tier 2 Help Desk Specialist in Austin, TX. Leverage ServiceNow for IT support, troubleshooting, and documentation. Benefits include medical, 401k, and PTO.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
The Tier 2 Help Desk Specialist provides technical support to escalated issues, including endpoints, desktops, and software. They analyze issues, manage documentation, and collaborate with other teams. The role requires a strong technical background and excellent communication skills.
Requirements
- Bachelor’s degree in IT, Computer Science, or related discipline or four years of experience with a degree
- 3+ years of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities
- Experience with remote desktop tools, ticketing systems, and ITSM platforms (e.g., ServiceNow, Remedy, Jira)
- Strong working knowledge of endpoint/desktop management, messaging, collaboration, and business applications
- Ability to obtain public trust security clearance
Benefits
- Medical
- Dental
- Vision
- AD&D
- STD
- LTD
- Company paid Life Insurance
- 401k with employer contribution
- Paid Time Off
- Pet Insurance
Requirements Summary
Bachelor's degree or 4 years experience. 3+ years of IT support experience. Experience with remote/ticketing systems
