Tier 2 IT Support Specialist - Alexandria

NetImpact Strategies is seeking an experienced Tier 2 IT Support Specialist to handle advanced technical issues within a variety of areas, including hardware, software, cloud, network, and mobile device support. The role involves providing excellent support to end-users, managing systems, and collaborating with Tier 1 and Tier 3 support teams. The position also involves A/V setup, service alerts, and documenting support procedures.

Requirements

• Provide onsite and virtual Tier 2 end-user support.
• Develop and maintain Tier 1 scripts, user guides, and knowledge base content.
• Manage Active Directory and Entra ID provisioning.
• Troubleshoot across cloud platforms, networks, hardware, software, and endpoint systems.
• Generate ad-hoc reports to support operational and technical decision-making.

Benefits

• Comprehensive medical, dental, & vision insurance
• 401(k) Plan
• Generous Paid Time Off
• Pet Insurance
• Tuition reimbursement
• Internal training programs
• Industry certifications