Tier 2 Service Desk Analyst

GovCIO is hiring a Tier 2 Service Desk Analyst to support the Pension Benefit Guaranty Corporation's IT Infrastructure Support Services program. The ideal candidate will have experience in a complex Government IT environment and excellent technical and communication skills.

Requirements

• Experience in a complex Government IT environment
• Ability to troubleshoot and resolve HW, SW, network, and system-related problems
• Proficiency in using ServiceNow to document, track, and manage incidents and service requests
• Strong problem-solving and technical skills
• Excellent communication skills to effectively interact with users
• Current ITIL Foundation and/or Practitioner v.4 certifications

Benefits

• Mentorship and training to Tier 1 service desk resources