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GovCIO
Tier 2 Service Desk Analyst
Join GovCIO as a Tier 2 Service Desk Analyst in Washington, DC. Leverage ServiceNow for IT support, mentoring, and collaboration. ITIL v4 certs required. Benefits include training and flexible work.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is hiring a Tier 2 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. The role involves troubleshooting and resolving IT infrastructure issues, collaboration with other teams, and mentoring Tier 1 resources. Strong problem-solving and communication skills are essential.
Requirements
- 3-5 years’ experience in a complex Government IT environment.
- Current ITIL Foundation and/or Practitioner v.4 certifications.
- Experience with ServiceNow.
- Proficiency in using ServiceNow to document, track, and manage incidents and service requests.
- Collaboration with other IT teams and vendors.
- Strong problem-solving and technical skills.
- Excellent communication skills.
Benefits
- Employee Assistance Program
- Corporate Discounts
- Learning & Development platform
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Requirements Summary
3-5 yrs IT exp. ITIL v4 certs. ServiceNow proficiency. Problem-solving & communication skills needed
Apply now
Washington
|
District of Columbia
United States
Mid-Level
Hybrid
Full Time
57000-67000 USD/year
