Tier I Help Desk Technician

We are seeking a part-time Tier I Help Desk Technician to provide high-quality technical support to our end users. The role will cover a 24/7 schedule, primarily focusing on weekends and overnight shifts to ensure consistent service delivery.

Requirements

• 1-3 years of experience in a similar role.
• Prior experience in a government consulting services environment is preferred.
• Strong verbal and written communication skills in English, with the ability to effectively assist users via email, phone, and desk-side support.
• Flexibility to work up to 12-hour shifts (including weekends and overnight shifts) with a 1-hour meal break, as well as participate in on-call schedules or other timeframes specified by management.
• Experience with ServiceNow and Five9 is a plus.
• Reliable internet service for remote work.
• Must successfully pass a drug screen.
• Must be a U.S Citizen

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Life insurance
• Short-term and long-term disability plans
• Vacation time
• Holidays