IT Administrator III

The CMDB Market Enablement and Data Governance Lead is a key role within the ServiceNow Global CMDB Program. This role partners with stakeholders to define and govern Critical Data Elements (CDEs) for each Configuration Item (CI) class, leading data stewardship enablement and fostering a culture of accountability. This position focuses on ensuring data integrity, consistency, and long-term sustainability.

Requirements

• Collaborate with stakeholders to identify, define, and maintain Critical Data Elements (CDEs) for each CI class within the CMDB.
• Design and implement governance processes and standards for CMDB data.
• Develop and manage onboarding and training programs for data stewards globally.
• Maintain comprehensive documentation of CDE definitions and governance policies.
• Track adherence to governance standards, identify gaps, and implement corrective actions.