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Peraton
Tier II Service Desk Specialist
Join Peraton as a Tier II Service Desk Specialist in Washington, DC. Leverage ServiceNow skills to support IT services. Requires 5+ years experience and Secret clearance.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
Peraton is seeking a detail-oriented and customer-focused Tier II Service Desk Specialist to join our support team.
Requirements
- High school diploma and 5+ years of IT Service Desk experience.
- U.S. Citizenship required; must have an active Secret clearance.
- Familiarity with ITIL framework and incident management best practices.
- Proficiency in using service management and ticketing systems (e.g., ServiceNow, Remedy).
- Strong communication, problem-solving, and customer service skills.
- Ability to work on-site during core hours and participate in on-call rotation for after-hours support.
- Experience supporting Windows OS, networked devices, printers, and user account management.
Requirements Summary
5+ years of IT Service Desk experience, U.S. Citizenship and active Secret clearance required
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
51000-82000 USD/year
