Tier II Service Desk Specialist

Peraton is seeking a detail-oriented Tier II Service Desk Specialist to join their support team. The role involves incident and problem response services, ITIL best practices, and on-site and on-call support to maintain service continuity and user satisfaction. This position is focused on resolving issues through documentation, escalation, and teamwork to ensure a positive user experience.

Requirements

• Basic qualifications: High school diploma and 5+ years of IT Service Desk experience.
• U.S. Citizenship required; must have an active Secret clearance.
• Familiarity with ITIL framework and incident management best practices.
• Proficiency in using service management and ticketing systems (e.g., ServiceNow, Remedy).
• Strong communication, problem-solving, and customer service skills.
• Ability to work on-site during core hours and participate in on-call rotation.

Benefits

• Competitive salary
• Overtime pay