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Softtek
TOC Agent Junior India
Join Softtek as a TOC Agent Junior in Bangalore! Monitor infrastructure, utilize ServiceNow for ticketing, and ensure proactive support in a 24x7 role.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 7, 2025
This is a 24x7 role focused on monitoring infrastructure, applications, and scheduled jobs. The agent will detect and triage alerts, initiate runbooks, document incidents accurately, escalate issues, and collaborate with support teams. Key responsibilities include Windows/Linux OS environment monitoring, SAP system monitoring, ServiceNow ticket documentation, and basic troubleshooting. It emphasizes a proactive and customer-oriented approach.
Requirements
- Monitoring of Windows and Linux OS environments
- Basic SAP system monitoring and alert interpretation
- Familiarity with ServiceNow for ticket documentation
- Understanding of job scheduling tools (e.g., Redwood, Control-M)
- Basic troubleshooting using predefined run books
- Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds)
- High sense of urgency and proactiveness
- Strong teamwork and collaboration
- Good English communication skills
- Customer care orientation
- Attention to detail and responsibility
Requirements Summary
Monitor OS, SAP & ServiceNow, and basic troubleshooting. Strong teamwork & English skills needed. High sense of urgency
