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Softtek
TOC Agent Junior India
Join Softtek as a Junior TOC Agent in Bangalore. Monitor infrastructure using ServiceNow, troubleshoot issues, and ensure 24x7 support. Strong teamwork required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 7, 2025
This Junior TOC Agent role involves 24x7 monitoring of infrastructure, applications, and scheduled jobs, including detecting and triaging alerts. The position requires accurate incident documentation in ServiceNow, escalating issues, and collaborating with support teams. Candidates should have strong troubleshooting skills and excellent communication.
Requirements
- Monitoring of Windows and Linux OS environments
- Basic SAP system monitoring and alert interpretation
- Familiarity with ServiceNow for ticket documentation
- Understanding of job scheduling tools (e.g., Redwood, Control-M, cron)
- Basic troubleshooting using predefined run books
- Monitoring tools (e.g., Nagios, Zabbix, SolarWinds)
- High sense of urgency and proactiveness
- Strong teamwork and collaboration
- Good English communication skills
- Customer care orientation
- Attention to detail and responsibility
- Basic scripting (PowerShell, Bash)
- Exposure to cloud monitoring (e.g., AWS CloudWatch, Azure Monitor)
- Knowledge of ITSM processes and incident management
- Knowledge of application logs and performance metrics
Requirements Summary
Monitoring OS environments and ServiceNow. Basic SAP and troubleshooting skills are needed. Strong teamwork and communication skills a plus
