Tresata Customer Support Director

Tresata is seeking a Customer Support Director (CSD) to lead a team of support representatives, manage SLAs, monitor product usage, and ensure client onboarding. The CSD will also collaborate with product, engineering, and DevOps teams to implement product features and onboard users on the Product. The role involves leadership, technical expertise, and customer-centricity.

Requirements

• Master’s Degree in Information Management or relevant field
• 12-15 years of experience in technical support (SaaS/Tech preferred)
• Deep understanding of Product Support cycle, SLA Measurement and Adherence
• Experience in Jira, ADO, ServiceNow, etc.
• Analytical mindset & critical thinking skills
• Clear communication skills
• Working from Bangalore

Benefits

• Fast-growing company
• Dynamic work environment
• Opportunities for career advancement