Tresata Customer Support Director

A Customer Support Director is responsible for managing product users, routing and assigning requests to the support team and onboarding team, managing SLAs, active reporting, and monitoring product users and billing on Stripe.

Requirements

• Master’s Degree in Information Management or relevant field required
• 12-15 years of experience in technical support
• Experience in tools such as Jira, ADO, ServiceNow, etc. for Incident Management.
• Deep understanding of Product Support cycle, SLA Measurement and Adherence
• Experience in working with stakeholders / leadership teams
• Analytical mindset & critical thinking skills that demonstrate valuable business insights
• Clear communication skills and the ability to create engaging content

Benefits

• We actively invest in our people, their ideas and their potential