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Qode
Unified Collaboration Support Engineer
Join Qode as a Unified Collaboration Support Engineer, leveraging ServiceNow for incident management. Requires 5-8+ years in IT support. Excellent benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 14, 2025
Unified Collaboration Support Engineer to provide end-to-end support for collaboration tools, engage with stakeholders, and collaborate with cross-functional teams.
Requirements
- Tier I–III support experience with tools like Zoom, Slack, Box, LucidSuite, SharePoint, Kaltura, Smartsheet, and Unily (Intranet)
- Strong understanding of collaboration managed services and platforms
- Experience using ServiceNow for incident and change management
- Excellent communication and documentation skills
- 5–8+ years of experience in IT/Collaboration Support
- Bachelor’s degree in Computer Science or related field preferred
Requirements Summary
5–8+ years of experience in IT/Collaboration Support, Bachelor’s degree in Computer Science or related field, excellent communication and documentation skills
