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Qode
Unified Collaboration Support Engineer
Join Qode as a Unified Collaboration Support Engineer, leveraging ServiceNow for incident management. Requires 5-8 years in IT support and collaboration tools.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 14, 2025
Unified Collaboration Support Engineer providing end-to-end support for collaboration tools and engaging with stakeholders to understand needs and translate them into technical solutions.
Requirements
- Tier I–III support experience with tools like Zoom, Slack, Box, LucidSuite, SharePoint, Kaltura, Smartsheet, and Unily (Intranet)
- Strong understanding of collaboration managed services and platforms
- Experience using ServiceNow for incident and change management
- Excellent communication and documentation skills
- 5–8+ years of experience in IT/Collaboration Support
- Bachelor’s degree in Computer Science or related field preferred
Requirements Summary
5-8 years IT/Collaboration Support experience, Bachelor's degree in Computer Science or related field, and experience with collaboration tools and ServiceNow
