UNIX/Linux Support Engineer (Onsite) L2/L3

We are looking for an on-site L2/L3 UNIX/Linux Support Engineer to provide operational support for the enterprise’s UNIX/Linux infrastructure.

Requirements

• Monitor infrastructure alerts and tickets through ServiceNow and TrueSight.
• Diagnose and resolve filesystem, CPU, memory, and agent issues across Linux and Unix platforms.
• Perform standard operational changes, including agent reinstalls, disk extensions, and configuration updates.
• Support VMware ESX hosts (Dell/Cisco UCS), perform VM health checks, validate resource and datastore usage.
• Monitor and troubleshoot GPFS (IBM Spectrum Scale) and LSF workload schedulers.
• Provide basic OpenShift and RStudio support for system availability.
• Execute and enhance Ansible Tower and Red Hat Satellite workflows for patching and configuration management.
• Maintain and improve Puppet modules and shell scripts for operational efficiency.
• Ensure alerts are validated; tickets are updated and resolved in accordance with SLAs.
• Perform hardware interventions, including disk replacements, NIC reseating, and console access.
• Coordinate hardware replacements with Dell, IBM, Cisco, and HP vendors.
• Validate data center connectivity, participate in DR testing, and ensure accurate asset documentation.
• Participate in the on-call rotation approximately once per month, providing after-hours support for critical production incidents.
• Serve as an escalation point for critical system alerts during off-hours to ensure service continuity.
• Coordinate with data center or vendor teams for emergency actions when needed.

Benefits

• Competitive compensation
• Remote or office work
• Flexible working hours
• Healthcare benefits: medical insurance and paid sick leave
• Continuous education, mentoring, and professional development programs
• A team with an excellent tech expertise