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NCR Corporation
US Postal Support - Support Agent L1 - Maryland, Virtual
Join NCR Corporation as a US Postal Support Agent L1 (Virtual, Germantown, MD). Provide technical support using ServiceNow for USPS Retail Systems. Benefits include medical, dental, and 401k.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 26, 2025
NCR VOYIX Corporation is a leading global provider of digital commerce solutions. The US Postal Support - Support Agent L1 position is a virtual role that requires technical hardware, software, and procedural support for the USPS Retail Systems Software (RSS) solution. The job involves answering customer phone calls, providing remote technical support, and working in a fast-paced call center help desk environment.
Requirements
- Ability to obtain a 'Sensitive' level USPS clearance
- Associate degree in technical field with 3 years of technical support and customer service experience
- Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony, standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Requirements Summary
Associate degree in technical field with 3 years of technical support and customer service experience or high school diploma with 5 years of experience, functional knowledge of Windows 10 & 11, Microsoft Office 365, and hardware troubleshooting
Apply now
GERMANTOWN
|
Maryland
United States
Mid-Level
Hybrid
Full Time
33500-48500 USD/year
