US Postal Support - Support Agent L1 - Maryland, Virtual

NCR VOYIX Corporation is a leading global provider of digital commerce solutions. The US Postal Support - Support Agent L1 position is a virtual role that requires technical hardware, software, and procedural support for the USPS Retail Systems Software (RSS) solution. The job involves answering customer phone calls, providing remote technical support, and working in a fast-paced call center help desk environment.

Requirements

• Ability to obtain a 'Sensitive' level USPS clearance
• Associate degree in technical field with 3 years of technical support and customer service experience
• Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony, standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k