Vendor Management Analyst

The IT Vendor Management Analyst is responsible for supporting the full lifecycle of third-party IT vendors, including procurement, onboarding, contract administration, performance monitoring, SLA reporting, issue management, and coordination between internal teams and suppliers.

Requirements

• Support RFI/RFP activities, proposal evaluations, and vendor selection processes
• Oversee procurement process of IT vendors
• Process payment of invoices from IT vendors
• Coordinate vendor onboarding requirements (documentation, access, compliance)
• Maintain vendor profiles, contract repositories, and renewal trackers
• Assist in vendor offboarding and ensuring proper termination procedures
• Track SLA/KPI metrics and vendor scorecards
• Prepare monthly/quarterly vendor performance reports
• Monitor contract deliverables and project milestones
• Identify recurring issues and escalate when necessary
• Review SOWs, MSAs, SLAs, and contract terms (non-legal review)
• Validate invoices against contract terms and POs
• Track consumption vs. contract scope (licenses, hours, storage, etc.)
• Support contract renewal and negotiation preparations
• Participate in vendor due diligence and annual risk reviews
• Collect compliance documents (ISO 27001, SOC 2, GDPR/PDPA items)
• Track remediation plans for vendor issues or risks
• Ensure vendors follow internal policies, governance rules, and security standards
• Serve as the liaison between internal teams and vendors
• Schedule and lead operational/vendor review meetings
• Document meeting minutes, action items, and follow-ups
• Maintain escalation logs and coordinate issue resolutions

Benefits

• Free Gourmet Tea & Coffee on the house
• Pickup and drop cab facility for up to 40kms from office location
• Extensive mediclaim benefits