Vice President, Technology Support (Desktop Support experience required)

The Vice President, Technology Support will lead the Technical Support Level 2 team across multiple locations, providing technical support, managing team members, and collaborating with other teams. The role requires strong leadership and technical skills, with a focus on desktop support and customer service.

Requirements

• Proven leadership experience managing teams of 15 or more technicians in fast-paced environments
• Strong mentorship and team-building skills with the ability to support both local and remote teams
• Advanced technical skills in desktop hardware, Microsoft Office products, mobile devices, and system management tools
• Minimum of 10 years of desktop support experience, preferably in the financial sector
• Excellent written and oral communication and customer service skills
• Ability to manage VIP support for executives and visitors
• Strong multitasking and prioritization abilities based on business impact
• Experience with ServiceNow or other mainstream ticketing systems
• Valid Driver’s License

Benefits

• Annual discretionary bonus
• Healthcare
• Leave benefits
• Retirement benefits
• Tuition reimbursement
• Flexible Time Off (FTO)