CACI International Inc

Voice Architect, SME

Join CACI as a Voice Architect, SME in Doral, FL. Leverage ServiceNow for ITSM, manage voice networks, and enjoy comprehensive benefits.

ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 3, 2025

The Voice Architect, SME position at CACI is a full-time opportunity to support U.S. Southern Command (USSOUTHCOM) in Doral, Florida. The successful candidate will establish and maintain voice and data telecommunications network circuits and equipment, providing secure and non-secure voice services using multi-vendor solutions.

Requirements

  • US Citizen with active secret level clearance
  • Bachelor’s degree in information technology, Computer Science, or related field
  • Current TCO Certified VoIP Analyst (CVA) and Cisco CCNA Voice Certifications
  • 8+ years of relevant experience
  • Strong analytical and problem-solving skills
  • Experience with change management tools and ITSM platforms (ServiceNow)

Benefits

  • comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

Requirements Summary

8+ years of relevant experience, Bachelor’s degree in information technology, Computer Science, or related field, Current TCO Certified VoIP Analyst (CVA) and Cisco CCNA Voice Certifications