Heraeus

Werkstudent (m/w/d) IT Service Management / ServiceNow

ServiceNow ITSM Werkstudent at Heraeus (Hanau). Support process optimization, CMDB management, and IT asset data maintenance. Modern tools, engaged team.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Platform Owner
ServiceNow Modules:
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Configuration Management Database
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
November 28, 2025

Support internal ITSM process managers/Product Owners in daily work and projects, work in an engaged team with modern tools and technologies.

Requirements

  • Support in the analysis and optimization of processes
  • Data collection, updating, and maintenance of IT assets and configuration data
  • Creation of reports and evaluations from the CMDB

Requirements Summary

Support ITSM process managers/Product Owners in daily work and projects, analyze and optimize processes, and maintain IT assets and configuration data