Windows Systems Engineer III

The Windows Systems Engineer III is responsible for managing, troubleshooting, and maintaining Windows servers, workstations, and laptops, as well as ensuring compliance with current security policies and applying modern configuration management practices to endpoint management.

Requirements

• Manage, troubleshoot, and maintain Windows Servers, workstations, and laptops.
• Work with and manage Windows Active Directory, Group Policy, SCCM, virtual servers, VMware, Azure, Intune including support of AD migration of accounts and objects.
• Ensure compliance of current security policies and remediations.
• Apply modern configuration management practices to endpoint management.
• Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.
• Respond to systems alerts, triage, troubleshoot, and resolve incidents.
• Work closely with other support teams to ensure incident events are handled in a timely manner.
• Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II, and other support teams.
• Document, track, and coordinate incidents in ServiceNow.
• Join troubleshooting bridge calls for major incidents.
• Perform patching, updates, upgrades, refreshes, and other maintenance activities.
• Ensure, manage, and restore backups and snapshots for Windows servers.
• Communicate directly with end-users as necessary, to resolve issues and complete requests.
• Assist with postmortem related activities and support various efforts related to operational improvements.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Continuously cross-train to also support other technical tasks and responsibilities.
• Conduct knowledge-sharing sessions with more junior members of the team.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits options including; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.