Help Desk Technician

ActioNet is hiring a Help Desk Technician in Falls Church, VA to provide Tier 1 support to HQ end users. The role involves incident management, troubleshooting, and maintaining IT systems, as well as assisting with security patching and user onboarding. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified company specializing in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.

Requirements

• 1–3 years of Help Desk or End User Support experience
• Knowledge of Microsoft Windows, Office 365, and basic networking
• Familiarity with ServiceNow or similar IT service management tools
• Understanding of DoD IT environments, STIGs, and RMF compliance (preferred)
• Strong troubleshooting, problem-solving, and customer service skills

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays
• Paid Time Off (PTO)
• Disability Insurance