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Infor
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Infor Hospitality Support Lead, Bengaluru. Deliver technical support, mentor teams, resolve incidents, maintain SLAs. Bachelor's degree, 1-5 yrs experience, Infor Hospitality expertise required. Competitive benefits, career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
Deliver advanced technical support for Infor Hospitality products, ensuring high-quality customer service and issue resolution. Mentor and guide support team members, and maintain compliance with SLAs and SOPs.
Requirements
- Incident Resolution & Call Closures
- Team Guidance, Knowledge Base Maintenance
- Multitasking & Ownership
- Customer Satisfaction and Collaboration
Requirements Summary
Bachelor's degree in hospitality management or related field, 1-5 years of experience in product support, and strong knowledge of Infor Hospitality products
