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Vertiv
1st & 2nd Line IT Support Analyst
Join Vertiv as a 1st & 2nd Line IT Support Analyst in Letterkenny. Leverage ServiceNow skills to troubleshoot and support end-user systems. Requires 2+ years in Windows deployment and SCCM.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
Vertiv is seeking a 1st and 2nd Line IT Support Analyst to troubleshoot issues with End-User computers and applications. This role involves providing support to the Platform Service Team and internal customers, and reporting to the regional IT manager. The position requires technical expertise and a willingness to work off-hours.
Requirements
- Windows Operating System Deployment
- Basic knowledge of network technology and protocols
- User State Migration Tool (USMT)
- English (written and spoken)
- Driving licence
- Desktop related Group Policy Objects (GPO)
- Active Directory (AD)
- Troubleshooting of IT hardware and software
- Software Distribution and Patch Management tool experience
- Experience in using ITSM systems like ServiceNow is an advantage
- Available to work off hours
Requirements Summary
Bachelor's degree or equivalent experience. 2+ years Windows deployment experience. 2+ years SCCM experience is a must
