1st Line Support Engineer

Kinly is seeking a 1st Line Support Engineer to join their Global IT Service Desk, providing frontline technical support to international teams. This role involves troubleshooting hardware, software, networks, and cloud services, requiring a focus on providing efficient and effective support in a hybrid, office-based setting. The position is based in Breda and involves occasional travel to Amsterdam.

Requirements

• Proven experience as an IT Service Desk/Support Technician
• Advanced knowledge of Microsoft products, O365, Azure AD/Entra ID, Intune (MS900, AZ900, MD100, MD101)
• Intermediate knowledge of Cisco security
• Skilled with Microsoft Remote Desktop, printers, and meeting room AV equipment
• Familiarity with ServiceNow
• Experience with problem management and major incident processes
• Knowledge of ITIL practices and basic virtualization (VMware/Hyper-V)
• Coaching and mentoring of junior staff
• Fluent in English (must)

Benefits

• Competitive salary
• 8% holiday pay
• Full-time job
• Travel allowance
• Pension scheme
• Travel allowance
• Mobile phone and laptop
• Flexible working hours
• Organized free lunch and fresh fruit
• Work environment
• Cozy Friday afternoon drinks
• Collective health insurance
• Discount for the whole family
• Annual health check