.svg)
ServiceNow
Senior Product Success Manager Sec Ops
Join ServiceNow as a Senior Product Success Manager in Hoekenrode, North Holland. Leverage your SecOps expertise to drive customer success and collaboration.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
ServiceNow is seeking a Customer Excellence Manager that wants to address challenges in security and threat detection, helping customers achieve quick wins and building a longer-term success strategy for their Security Business Unit. This role involves collaboration with R&D teams, mentorship of field resources, and driving customer success through the entire lifecycle.
Requirements
- 8+ years of experience in a B2B client-facing role (Customer Success, Professional Services, Sales, Account Management)
- Experience working with Enterprise customers on their SecOps journey
- Understanding SecOps business problems and experience in managing customer stakeholders in large SecOps implementations
- Extensive hands-on experience with one or more leading SecOps products
- A deep sense of empathy for the customer and genuine passion in helping them succeed
- Exceptional communication skills
Benefits
- Competitive compensation
- Generous benefits
Requirements Summary
8+ years in B2B client-facing role. SecOps experience, especially with large Enterprise customers. Deep understanding of customer priorities. Strong communication and analytical skills
