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Vodafone
1st Line Support Specialist (m/f/d) for Vantage Towers
Join Vodafone as a 1st Line Support Specialist in Budapest. Leverage ServiceNow CSM skills to resolve IT issues and enhance customer experience. Attractive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
Vodafone is seeking a 1st Line Support Specialist in Budapest, Hungary to handle initial customer IT support via phone, email, and ticketing systems. This role involves resolving issues, managing tickets, and providing clear communication to customers. The company aims to power a more connected and sustainable future through technology.
Requirements
- Service Desk or Help Desk Technician experience
- Strong working knowledge of IT systems and remote control software
- Experience with ServiceNow (Customer Service Management CSM module) and ITIL ITSM
- Excellent communication and customer orientation skills
- Proficiency in English
Benefits
- Attractive salary package
- Bonus
- Cafeteria
- Private medical insurance
- Team building options
- Sport support
Requirements Summary
5+ years Service Desk experience, proficiency in IT systems (ServiceNow, ITIL), and strong communication skills
