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ALDI | HOFER
ServiceNow Knowledge Manager
Join ALDI | HOFER as a ServiceNow Knowledge Manager in Debrecen. Oversee knowledge base accuracy, collaborate with stakeholders, and enhance efficiency. Requires ServiceNow experience and strong documentation skills. Enjoy a stable job, competitive salary, and training opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
The ServiceNow Knowledge Manager will be responsible for maintaining an organization's knowledge base, ensuring accuracy, and facilitating knowledge sharing. This role involves collaborating with stakeholders to improve process efficiency, and delivering training on knowledge management best practices.
Requirements
- Checking knowledge articles for compliance with IT policies
- Collaboration with IT/Business Service Owners and Knowledge Owners
- Overseeing knowledge lifecycle (publish, review and retire articles)
- Monitoring the validity of documented knowledge
- Creating ad-hoc knowledge reports
- Improving efficiency by ensuring relevant and up-to-date knowledge
- Reducing the time to discover necessary knowledge
- Delivery of Knowledge Management training
- Project work - coordination of process improvement initiatives
- Managing feedbacks concerning the Knowledge Base or specific articles
- Participation in the on-boarding of new topics and services
Benefits
- Possibility to improve yourself in a constantly growing organization
- Secure, long-term job opportunity at a stable company
- An above average salary
- Intensive, individual and practical training
- Modern and comfortable working environment
- Home office possibility
Requirements Summary
English proficiency, excellent writing/documentation skills, ServiceNow experience, and knowledge management process knowledge needed. Prioritized skills include communication, time management, and organizational skills
