.svg)
EMW, Inc.
2025-0173 Process Definition Support Services (NS) - MON 9 Jun
Join EMW, Inc. in Braine-L'Alleud as a Process Definition Support Services expert. Leverage your 10+ years in ITSM and ServiceNow for effective incident management.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 27, 2025
The Purchaser is seeking a qualified Service provider to deliver efficient and effective Service Request and Incident Management Process definition and support services. The Contractor shall define, refine, and implement effective processes for managing Service Requests and Incidents in line with industry best practices (e.g., ITIL) for services in NDWC portfolio.
Requirements
- At least 10 years experience and proficiency in IT Service Management (ITSM) systems (e.g., ServiceNow, BMC Remedy).
- At least 5 years experience in process frameworks (e.g. Scrum, Agile)
- At least 5 years experience in and deep understanding of ITSM engine logic, modules and workflows supporting forms and questionnaires.
Benefits
- Definition, refinement, and implementation of effective processes for managing Service Requests and Incidents in line with industry best practices (e.g., ITIL) for services in NDWC portfolio.
Requirements Summary
10 years experience in IT Service Management (ITSM) systems, 5 years experience in process frameworks, 5 years experience in ITSM engine logic, modules and workflows
