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Wipro Limited
Administrator - L3
Join Wipro Limited in Bengaluru as an L3 Administrator. Leverage your 3-5 years of ServiceNow CSM expertise to enhance client satisfaction and manage tickets efficiently.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Discovery
IT Service Management
Integration Hub
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 30, 2025
We are seeking an Administrator - L3 to join our team. The successful candidate will work with us to deliver timely response to client tickets, ensure quality solutioning, and maintain a high level of client satisfaction.
Requirements
- 3-5 years of experience
- Strong hands-on experience with ServiceNow CSM module
- ITSM module (RITM, workflows), service portal experience preferred
- Proficient in Client scripts, Business rules, UI policies, UI actions, Flow Designer / Workflow / Scripted Flows, Service Catalog & Request Management, CMDB & Discovery integration
- Self-driven and with ownership mindset
Benefits
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Requirements Summary
3-5 years of experience with ServiceNow CSM module, proficient in client scripts and workflow, and self-driven with ownership mindset
