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Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Chennai. Leverage your 3-5 years of ServiceNow ITSM experience to manage software and network issues. Benefits include diversity support and reasonable accommodations.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 30, 2025
The Administrator - L3 role is responsible for resolving, maintaining, and managing client's software, hardware, and network based on service requests. The role involves ensuring timely response to tickets, maintaining quality parameters, and providing an acceptance and immediate resolution to high-priority tickets.
Requirements
- 3-5 years of experience in ServiceNow - IT Service Management
- 100% adherence to SLA/timelines
- Multiple cases of red time
- Zero customer escalation
- Client appreciation emails
Benefits
- Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process
- Equal opportunities to all and values diversity
- Application from people with disabilities are explicitly welcome
Requirements Summary
3-5 years of experience in ServiceNow - IT Service Management, 100% adherence to SLA/timelines, zero customer escalation
