Wipro Limited

Administrator - L3

Join Wipro Limited as an L3 Administrator in Pune. Leverage your 3-5 years of ServiceNow ITSM experience to manage client software and hardware, ensuring SLA adherence. Enjoy client appreciation and zero escalations.

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Consulting
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Incident Management
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Service Catalog
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 2, 2025

The Administrator - L3 role involves resolving, maintaining, and managing client's software, hardware, and network based on service requests. The purpose is to ensure client satisfaction and follow defined SLA's. The role requires timely response to tickets, solutioning of service requests, and upkeep of client's equipment.

Requirements

  • 3-5 years of experience
  • ServiceNow - IT Service Management experience
  • 100% adherence to SLA/ timelines

Benefits

  • 100% adherence to timeliness as per the priority of each issue
  • Zero customer escalation
  • Client appreciation emails

Requirements Summary

3-5 years of experience, ServiceNow - IT Service Management experience, 100% adherence to SLA/ timelines