.svg)
Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Bengaluru. Leverage your 3-5 years of ServiceNow expertise in incident, problem, and change management to enhance client satisfaction. Enjoy benefits like SLA adherence and client appreciation.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
April 25, 2025
The purpose of the role is to resolve, maintain and manage client's software/hardware/network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction. Ensure timely response of all the tickets raised by the client end-user, and perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction.
Requirements
- Mandatory Skills: ServiceNow - Platform Core
- Experience: 3-5 Years
Benefits
- 100% adherence to SLA/timelines
- Multiple cases of red time
- Zero customer escalation
- Client appreciation emails
Requirements Summary
3-5 years of experience in ServiceNow - Platform Core and experience in service desk, problem management, incident management, change management, service catalogue management, configuration management database (CMDB) management and continuous service improvement (CSI)
