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Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Chennai. Leverage your ServiceNow ITSM skills to manage client requests, ensuring SLA adherence and satisfaction.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 27, 2025
The purpose of the role is to resolve, maintain and manage client’s software/hardware/network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction. Ensure timely response of all the tickets raised by the client end user and service requests solutioning by maintaining quality parameters.
Requirements
- ServiceNow - IT Service Management experience
- 3-5 years of experience
- 100% adherence to SLA/timelines
- Multiple cases of red time
- Zero customer escalation
- Client appreciation emails
Requirements Summary
ServiceNow experience, 3-5 years of experience, 100% adherence to SLA/timelines
