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Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Bengaluru. Leverage ServiceNow CSM and ITSM skills to resolve high-priority tickets and enhance client satisfaction.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Discovery
IT Service Management
Incident Management
Integration Hub
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 28, 2025
Work as an Administrator - L3 at Wipro Limited, developing skills in ServiceNow Development and Custom App Development. Ensure timely response to client tickets, maintain quality parameters, and provide acceptance and immediate resolution to high-priority tickets.
Requirements
- Strong hands-on experience with ServiceNow CSM module
- ITSM module (RITM, workflows), service portal experience preferred
- Proficient in Client scripts, Business rules, UI policies, UI actions, Flow Designer / Workflow / Scripted Flows, Service Catalog & Request Management, CMDB & Discovery integration
Benefits
- 100% adherence to SLA/ timelines
- Multiple cases of red time
- Zero customer escalation
- Client appreciation emails
Requirements Summary
ServiceNow Development, Custom App Development, self-driven and with ownership mindset
Apply now
Bengaluru
|
Karnataka
India
Mid-Level
In-Person
Full Time
100000-150000 INR/year
