Adobe Workfront Support Analyst

We are looking for a Workfront Tier 1 Support Analyst to join our global support team. This role is responsible for providing first-level assistance to users of Adobe Workfront, helping resolve technical and functional issues, answering usage questions, and ensuring smooth day-to-day operations within the platform.

Requirements

• Serve as the first point of contact for Adobe Workfront user support requests.
• Troubleshoot and resolve basic user issues related to login, access, permissions, dashboards, and workflows.
• Document issues and resolutions clearly in the ticketing system.
• Escalate complex technical issues or configuration changes to Tier 2/3 support or system administrators.
• Assist in onboarding new users, including basic training and account setup.
• Support ongoing system maintenance tasks, such as updating user permissions or team assignments.
• Collaborate with business and technical teams to identify recurring issues and suggest process improvements.
• Ensure all tickets are responded to promptly (within SLA) and follow proper escalation protocols.
• Contribute to knowledge base articles and documentation for frequently asked questions and user self-service.

Benefits

• Remote Work & Flexible Hours
• Continuing Education
• Career Growth
• Language Learning
• Referral Bonuses
• The Box - Quarterly
• Keep Moving