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Covetrus
Business Analyst (Contact Center)
Business Analyst (Contact Center) at Covetrus. Manage Finance/Accounting support using ServiceNow ticketing, knowledge management & chatbot platforms. 5+ yrs required. Comprehensive benefits included.
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 4, 2025
We are seeking a proactive and service-oriented Business Analyst (Contact Center) to establish and manage a centralized support capability within our Finance/Accounting Shared Services organization.
Requirements
- Bachelor’s degree in Business, Operations, IT, or related field
- 5+ years of experience in service delivery, help desk operations, or Shared Services support roles
- Experience with ticketing systems (e.g., ServiceNow), chatbot platforms, telephony systems, and knowledge management tools
Benefits
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
Requirements Summary
5+ years of experience in service delivery, help desk operations, or Shared Services support roles, Experience with ticketing systems, chatbot platforms, telephony systems, and knowledge management tools, Bachelor’s degree in Business, Operations, IT, or related field
