Senior Desktop Support Technician

We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the efficient operation of desktop systems and related technologies across the organization.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field or equivalent combination of education and work experience.
• Experience in desktop support or related IT roles, with a proven track record in technical troubleshooting.
• Expert knowledge of Windows and MacOS operating systems.
• Strong understanding of Active Directory, Group Policy, and network protocols (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Teams, SCCM).
• Excellent verbal and written communication skills; ability to interact professionally and discreetly with end-users, executives, and stakeholders.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar are preferred.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community