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ServiceNow
Advisory Solution Consultant, Customer & Industry Workflows
Join ServiceNow in Singapore as an Advisory Solution Consultant, leveraging your 10-20 years of Telco expertise in Service Order Management and OSS/BSS to drive customer workflows and sales success.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Discovery
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
May 6, 2025
As a Solution Consultant, you will support CX/Customer Workflow Solution Sales, guide revenue, and partner with Sales, Product Management, and the executive team. You will develop, position, and provide product-specific solutions during sales cycles.
Requirements
- Deep Telco Expertise: Extensive hands-on experience in the telecommunications industry, with a strong focus on Service Order Management (SOM) and order management systems.
- OSS/BSS Background: Proven expertise in OSS/BSS environments with a solid understanding of operational and business process integration.
- API Proficiency: In-depth knowledge and practical experience with TM Forum APIs and standards, including working with frameworks such as eTOM and SID.
Benefits
- Support product sales as a technical and domain expert of a client-facing sales team
- Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
- Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Requirements Summary
10-20 years of experience in telecommunications industry, expertise in Service Order Management (SOM), OSS/BSS, and API proficiency
