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Softtek
Agente Mesa de Ayuda N1 Junior
Softtek seeks Junior Help Desk Agent N1 in Bogota. Support role requiring 1yr+ incident resolution experience, SAP/ITIL basics, ServiceNow/ITSM tools proficiency, technical background, SLA compliance, customer service skills.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 26, 2025
We are seeking a Help Desk Agent N1 Junior to join our team. The ideal candidate will have technical, technological, or engineering background, basic knowledge of SAP, and experience in support and incident resolution.
Requirements
- Technical, technological, or engineering student in systems engineering, electronics, or related fields
- Minimum 1 year of experience in support and incident resolution at the first level
- Basic knowledge of SAP
- Handling ITSM tools (Solman, ServiceNow, Jira – Jira is a plus)
- Basic knowledge of ITIL and compliance with SLAs
- Office software: Teams, Word, Excel, PowerPoint
- Customer service and ticket follow-up
- Integration with other systems and reporting of hours in Solman
Requirements Summary
1 year of experience in support and incident resolution, basic knowledge of SAP, and basic knowledge of ITIL
