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Softtek
Agente Mesa de Ayuda N1 Junior
Softtek seeks Junior Help Desk Agent (N1) in Bogota. Support incident resolution, ServiceNow/ITSM tools, SAP basics, ITIL knowledge required. Bachelor's degree, 1+ year experience. Excellent customer service skills essential.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 26, 2025
Level 1 Junior Help Desk Agent with experience in support and incident resolution, basic knowledge of SAP and ITSM tools, and excellent customer service skills.
Requirements
- Bachelor's degree in Computer Science, Electronics, or related field
- Minimum 1 year of experience in support and incident resolution at the first level
- Basic knowledge of SAP
- ITSM tools management (Solman, ServiceNow, Jira – Jira is a plus)
- Basic knowledge of ITIL and SLA compliance
- Office software: Teams, Word, Excel, PowerPoint
- Customer service and ticket tracking
- Integrations with other systems and time reporting in Solman
Requirements Summary
Bachelor's degree in Computer Science, 1+ year of experience in support and incident resolution, and basic knowledge of SAP
