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Softtek
Agente Mesa de Ayuda N1 Junior
Softtek seeks Level 1 Help Desk Agent Junior in Bogota. Support technician with 1+ year experience, ITSM/ServiceNow expertise, SAP knowledge, ITIL compliance, and customer service skills required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 26, 2025
Level 1 Help Desk Agent Junior seeks Technician, technologist, or engineering student with 1+ year of experience in support and incident resolution, basic knowledge of SAP, ITSM tool management, and ITIL compliance.
Requirements
- Technician, technologist, or engineering student in systems engineering, electronics, or related fields
- Minimum 1 year of experience in support and incident resolution at the first level
- Basic knowledge of SAP
- ITSM tool management (Solman, ServiceNow, Jira – Jira is a plus)
- Basic knowledge of ITIL and SLA compliance
- Office software: Teams, Word, Excel, PowerPoint
- Customer service and ticket tracking
- Integration with other systems and Solman hours reporting
Requirements Summary
Technician/technologist, 1+ year of experience, basic SAP knowledge
