AI Architect, Delivery Acceleration

We are seeking an AI-Native AI Architect, Delivery Acceleration to work on a transformational AI-first implementation and adoption experience for ServiceNow's customers. As an AI Architect, you will design, productize, and pilot agentic & generative AI-first setup and implementation experiences, driving down the time it takes for ServiceNow and its partners to deliver implementation programs and projects.

Requirements

• 5+ years of solution architecture experience across multiple AI platforms, workflows, vendor products, and AI; deep ML/LLM patterns.
• Prior experience developing AI use cases (Generative, Agentic, Predictive) from prototyping all the way into Production is a must-have with a variety of different AI technologies
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are nice to have.
• At least 5 years of experience in a technology advisory or implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is required.
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Strong analytical and creative problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with Agile methodologies and experience working in an Agile environment.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships.
• Customer-focused mindset and commitment to delivering high-quality results.
• Excellent collaboration with product, engineering, QE, and field teams.
• Must be able to travel up to 50% annually.