Amazon Connect Developer

Work as an Amazon Connect Developer with Wipro Limited, designing, building, and maintaining Amazon Connect within infrastructure to provide strong business solutions. Collaborate with engineering teams to identify and implement optimal cloud-based solutions. Communicate with clients on a business level and translate their needs into technical solutions.

Requirements

• Must have experience in delivering Lambda functions, especially in context of external service integrations
• Experienced IVR developer with 3+ years of relevant experience in Amazon connect
• Should have experience building both contact and chat flows in AWS connect
• 5 years of IT Experience in customer service technologies including contact center cloud-based products, solution design and implementation
• Experience building integrations across WFM, CRM (Salesforce, ServiceNow, Zendesk), Unified Communications
• Working knowledge of popular communications protocols and APIs such as WebRTC and SIP
• 1+ years of customer-facing experience, preferably in the enterprise space
• Experience developing solutions and passion for getting hands dirty with code/scripting preferably in python
• good to have knowledge in any of these programming languages Node.js, Java,.NET

Benefits

• Competitive salary and benefits package
• Opportunity to work with a leading technology services and consulting company
• Collaborative and dynamic work environment
• Chance to develop skills and expertise in Amazon Connect and related technologies
• Potential for career growth and advancement