AMS Director

The Application Managed Services Director is responsible for the strategy, oversight, and management of the delivery of EHR application support services at Impact Advisors. This person will lead our Quality Center of Excellence, oversee reporting and metrics, develop our tech-forward strategy, and ensure adherence to IT Service Management (ITSM) best practices and SLAs while driving continuous improvement in service quality.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field (Master's degree preferred)
• 7+ years of experience in IT Service Management or Service Delivery, preferably within a Managed Service Provider (MSP) or IT outsourcing environment
• Proven experience managing client relationships and delivering IT services aligned with ITIL best practices for large organizations

Benefits

• Healthcare benefits
• Annual bonus
• Flexible work schedule
• Professional development opportunities